Please carefully review these Terms and Conditions, as they establish a legally binding agreement between you and veluralabs.com, a platform owned by Finworth Technologies Private Limited ("we," "us," or "Finworth Technologies"), governing your access to and use of our services, including the website (https://veluralabs.com), software solutions, AI engineering, AI Voice Call Center, Data Tagging, Document Processing, Lead Generation, and related maintenance and warranty services. In case of conflict with our Privacy Policy, these Terms prevail.
By accessing or using our services, website, or permitting any user or end-user to do so, you agree to these Terms. If acting on behalf of a company, organisation, or legal entity ("Entity"), you represent that you have authority to bind the Entity and its affiliates, and "you" or "your" refers to the Entity and its affiliates. If you lack authority or disagree with these Terms, you must not access or use our services or website.
These Terms, along with referenced policies and the Privacy Policy, constitute the agreement between Finworth Technologies Private Limited ("Velura Labs," "we," or "us") and you ("customer" or "you"). By accessing or using our services, you:
You must be 18 to create an account. By subscribing, you confirm you have read, understood, and accepted this agreement and have authority to act on behalf of any Entity for which you use the services.
References to statutes include amendments and subordinate legislation. Clause headings do not affect interpretation. The ejusdem generis rule does not apply. Singular includes plural and vice versa. References to clauses or schedules are to those in this agreement. Defined terms include their grammatical forms. References to persons include entities and vice versa. "Includes" means without limitation. No clause is interpreted against the drafting party. References to parties include successors and assigns.
Upon successful payment, Velura Labs will provide access to the platform via a customer account. You may access services through login credentials via a standard web browser or application.
We grant you a non-exclusive licence to use the platform for internal business purposes, subject to:
Prohibitions include:
You have no right to access the platform's source or object code. All Intellectual Property Rights in the platform belong to Finworth Technologies. You must prevent unauthorised access and notify us promptly of any credential loss.
We provide AI engineering, web & mobile development, B2B operations services (AI Voice Call Center, Data Tagging, Lead Generation, Document Processing), software solutions, maintenance (updates, bug fixes, support), and warranty ensuring code functionality during the subscription term, subject to proper use. We may modify or remove features with 20 days' notice.
You agree not to:
You are responsible for data loss or unauthorised use via your account. Access may be unavailable during planned maintenance (notified in advance) or due to uncontrollable events. We aim to schedule maintenance during off-peak hours.
You must provide necessary data and cooperation for service provision at your expense and risk, including:
Services must not be used to violate laws or infringe rights, transmit defamatory or harmful material, or interfere with service delivery. We may suspend services if we believe they are used in violation of these Terms or applicable law.
Charges are due in full as stated in your subscription plan, statement of work, or proposal — typically in advance via wire / ACH / credit card or other accepted methods. Per-outcome billing (e.g., per-call, per-item, per-meeting) is invoiced periodically as agreed. Payments are non-refundable (see Clause 8). Late payments may incur interest or lead to suspension or termination.
Given the nature of our digital services, payments are final and non-refundable, and no refunds or credits are issued for partial use, non-use, or dissatisfaction.
This does not apply where: (a) we fail to deliver the service or deliverable paid for; (b) we terminate the engagement for our own convenience, in which case fees for undelivered work are refunded pro-rata; (c) a pilot "skin in the game" arrangement records refundable setup fees against pre-agreed outcome thresholds in the statement of work; or (d) a refund is required by a law that cannot be excluded by agreement. Nothing in this clause limits the remedies available to you under Clause 14 or Clause 15.
You acknowledge that you hold no ownership interest in the underlying services, software platform, or materials provided by Velura Labs. Finworth Technologies retains all rights, titles, and interests, including Intellectual Property Rights, subject to third-party limitations. Project deliverables built specifically for a customer (e.g., a custom mobile app, a fine-tuned model checkpoint, design files) are licensed or transferred to the customer as specified in the engagement's statement of work. This clause survives termination.
All Intellectual Property Rights in the underlying services, website, platform, and pre-existing tooling belong to Finworth Technologies or its licensors. You are granted a non-exclusive licence to use the services for internal purposes only. You may use our trademarks to identify as a user but not for commercial purposes without consent. We may refuse or remove inappropriate content. This clause survives termination.
We will protect your Confidential Information with reasonable care and disclose it only to authorised personnel or affiliates bound by confidentiality. Prior non-disclosure agreements between the parties are absorbed by this agreement regarding customer data. Confidentiality obligations under this clause survive for five (5) years following termination of this agreement. This clause survives termination.
Customer data delivered, generated, or processed under an engagement is held under confidentiality and not re-used across customers.
We maintain technical and organisational security measures appropriate to the data we hold, including encryption of data in transit and at rest, role-based access control on a least-privilege basis, access logging, and vetting of personnel with access to customer environments. A current overview of our security measures, and evidence of any certifications or insurance we hold, is available to customers on written request.
Where a personal data breach affects customer data, we will notify the customer without undue delay and support the customer's own notification obligations, as set out in our Privacy Policy. Our liability for any security incident is governed by Clause 15.
We may disclose data to comply with legal requests or protect our rights. Customers may access data for one (1) year post-subscription; thereafter, we may delete it. Contact reach@veluralabs.com for data export or deletion requests.
Our services support GDPR and India DPDP compliance by allowing data restriction, portability, and access control. Contact reach@veluralabs.com for data-related requests.
Both parties warrant their authority to enter this agreement and the accuracy of information provided. We warrant that services will be performed with reasonable skill and care, by suitably qualified personnel, and materially in accordance with the statement of work.
Except as expressly stated in this clause, services are provided "as-is" without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free services, and you acknowledge risks inherent in internet connectivity. Outputs of AI services are governed by Clause 30.
Subject to the exclusions below, our total aggregate liability arising out of or in connection with this agreement is limited to the charges paid by you for the affected service in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special or consequential damages, or for loss of profit, revenue, goodwill or anticipated savings.
The limitation above does not apply to, and nothing in this agreement excludes or limits, liability for:
We indemnify you against third-party claims that a deliverable, as supplied by us, infringes that third party's copyright, subject to exclusions including your modifications, your content or instructions, combination with materials we did not supply, and continued use after we notify you to stop. You indemnify us against claims arising from unauthorised use of the services, your breach of this agreement, your content or data, or your negligence.
This clause survives termination.
This agreement lasts for the subscription or engagement term. We may suspend or terminate accounts for non-payment, violations, or non-renewal. Data is retained for one (1) year post-termination, then may be deleted. You must settle outstanding charges upon termination. This clause survives termination.
Notices must be in writing to Finworth Technologies Private Limited, 2/354 Jankipuram Extension, Lucknow 226021, India, or reach@veluralabs.com, with confirmation of receipt.
We may contact you via email regarding violations or updates to these Terms, requiring prompt cessation of prohibited activities.
Neither party is liable for delays due to uncontrollable events (e.g., war, natural disasters, technical failures). Notice must be given within 30 days of such events.
This agreement, including schedules and addendums, is the entire agreement between the parties, superseding prior agreements.
You may not assign rights or obligations without our consent. We may assign rights freely. Services via affiliates or subcontractors are not assignments.
Unenforceable provisions will be modified to reflect original intent, with remaining provisions unaffected.
No waiver of any term constitutes a waiver of other terms or breaches.
We may amend these Terms with seven (7) days' notice. Continued use constitutes acceptance. Non-enforcement of provisions is not a waiver.
This agreement does not create a partnership, joint venture, or agency relationship.
We may engage subcontractors to perform services without your consent.
This agreement is governed by the laws of India.
Before commencing arbitration, the parties will attempt in good faith to resolve any dispute for thirty (30) days following written notice, escalated to a senior representative of each party.
Where that fails, the dispute is resolved as follows, according to where the customer is established:
Each party bears its own costs unless the arbitrator directs otherwise. Notwithstanding the above, either party may apply to any court of competent jurisdiction — including courts where the other party is established or holds assets — for urgent interim or injunctive relief, for the protection or enforcement of intellectual property rights, or for the recovery of undisputed sums due. Subject to that, the courts of Lucknow, Uttar Pradesh have exclusive jurisdiction.
During the engagement and for twelve (12) months after it ends, you will not directly or indirectly solicit for employment or engagement any of our personnel who were materially involved in providing services to you, without our written consent. This does not restrict general recruitment advertising that is not targeted at our personnel, or the hiring of a person who responds to it.
If you engage such a person in breach of this clause, you will pay us a recruitment fee equal to thirty percent (30%) of that person's first-year total compensation in the new role. The parties agree this is a genuine pre-estimate of the recruitment, onboarding and project-disruption costs we would incur in replacing that person, and not a penalty. This is our sole monetary remedy for a breach of this clause.
To export or delete data, contact reach@veluralabs.com. User deletion does not remove organisation-owned data, which may be anonymised. Data is retained for one (1) year post-termination, after which it may be deleted permanently.
Outputs generated by our AI services — including but not limited to LLM responses, retrieval-augmented answers, agentic workflow decisions, extracted document fields, transcribed call content, generated leads, and predictive analytics — are provided as advisory information. AI systems can produce inaccurate, biased, incomplete, outdated, or otherwise unsuitable outputs, including hallucinated content. Customer is solely responsible for:
Velura Labs makes no warranty as to the accuracy, completeness, fitness for a particular purpose, or non-infringement of AI-generated outputs, and disclaims all liability for decisions made or actions taken on the basis of such outputs.
We route requests to third-party AI providers (e.g., OpenAI, Anthropic, Google, Amazon Bedrock) under those providers' commercial terms. Customer acknowledges:
Where a customer engages our AI Voice Call Center service, customer warrants and agrees that:
Without prejudice to Clauses 9 and 10, the parties further agree:
For mobile, web, and platform-distributed deliverables, customer is solely responsible for:
For services billed on a per-outcome basis (per resolved call, per qualified lead, per labelled item, per processed page or document):
Deliverables may incorporate open-source software and third-party libraries under their original licences (e.g., MIT, Apache-2.0, BSD, MPL, GPL-compatible). Customer agrees to comply with all applicable upstream licence terms, including attribution and notice requirements. We will provide a software bill of materials (SBOM) on written request. Customer is responsible for obtaining and maintaining any commercial third-party licences required for production use of deliverables (e.g., font, image, library, or SaaS licences specified by the customer).
Deliverables are submitted for your review in the manner recorded in the statement of work. Unless the statement of work says otherwise:
Whether AI assistance is used in producing deliverables is recorded in the statement of work.
Where we build or operate an AI system that interacts with individuals on your behalf — including chat assistants, AI voice agents, and systems that generate or manipulate content:
Accessibility conformance is in scope only where the statement of work says so.
Each party represents that it is not, and is not owned or controlled by a person who is, subject to sanctions administered by the United Nations, the United States, the United Kingdom, the European Union, or India. You will not use the services, or permit them to be used, in or for the benefit of a sanctioned jurisdiction or person, and will not export or re-export any deliverable in breach of applicable export-control law. Either party may suspend performance immediately where continuing would breach this clause.
Each party will comply with applicable anti-bribery and anti-corruption law, including the Prevention of Corruption Act, 1988 (India), the UK Bribery Act 2010, and the US Foreign Corrupt Practices Act, and will not offer, promise, give or accept any improper payment or advantage in connection with this agreement.
We maintain policies prohibiting forced labour, child labour and human trafficking in our operations, and expect the same of our subcontractors, consistent with the principles of the UK Modern Slavery Act 2015. Either party may terminate this agreement for material breach of this clause.
Where you purchase a maintenance plan, the following applies, with the values for your plan recorded in the plan record we issue to you: